Sellerdeck support and advice
Call 01323 872296

 

Sellerdeck Support, per call, per hour, per month.

We all need a bit of help sometimes. Our friendly Sellerdeck designer Jonathan is at the end of the phone to offer e-commerce support and advice whenever you need it.  He’s been building and managing websites for more than 14 years so if you have a technical hitch, he’ll know how to sort it out.

Graphicz provides e-commerce website support for any version of Sellerdeck, even the earliest ones. Just give Jonathan a call and he’ll talk you through any problems using plain English, with remote access if it’s needed.

Initial advice is FREE. After that, you only pay for Jonathan’s technical support when you use it.

For Sellerdeck support phone

01323 872296

Sellerdeck Support by approved Sellerdeck developer partner

How can I help?

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Important News - GDPR Implementation, Advice and Support.

The EU’s General Data Protection Regulation (GDPR) came into effect on 25 May 2018, when it superseded the UK Data Protection Act 1998. Changes will need to be made to your Sellerdeck / Actinic Desktop. You also need to ensure you have secure hosting showing a SSL certificate (Green Padlock). Graphicz can help you with these changes now!

GDPR replaces the Data Protection Directive 95/46/EC and is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens data privacy and to reshape the way organizations across the region approach data privacy. You will need to look at how you collect and keep data, revise your privacy policy, make changes to your Sellerdeck / Actinic Desktop software or upgrade to version 18 and ensure you have SSL hosting (https:// - with the green padlock).

More information is in the Graphicz Blog and the Sellerdeck Blog but in short you need to:
1. Ask before you collect data.
2. Explain why you need the data
3. Look after the data
4. Don’t share the data
5. Delete the data when asked

Call me now: 07836 551000 and I will help you make the neccessary changes.

My GDPR Blog Article | Sellerdeck web design by Graphicz


Sellerdeck accredited developer partner


Sellerdeck accredited developer partner

Jonathan at Graphicz is a specialist in Sellerdeck website design and Actinic and Sellerdeck upgrades and is an accredited partner for developing Sellerdeck and Actinic Desktop ecommerce desktop software websites.

Actinic accredited developer partner.

Call for a FREE consultation:
01323 872296
Email: 

Here’s some useful information

Sellerdeck have put together some how-to videos which you may find helpful.

Sellerdeck Community and Knowledge base:
http://community.sellerdeck.com/
Video Tutorials

How to upgrade to the latest version of Sellerdeck

How to setup Feefo with Sellerdeck

How to setup Pagination in Sellerdeck

How to setup Filtering in Sellerdeck (By product colour)

But before you phone…

We’ll need a snapshot of your site as this makes it easier for us to help you, and it saves time. Here’s how to. do it:

  • In Sellerdeck, go to 'Help' > 'Troubleshooting'
  • At the bottom right you’ll see “Create a site snapshot with all shopper personal details removed”
  • Tick the checkbox, then click “Support Snapshot”
  • Save the file and send it to info@graphicz.co.uk using Free Mail Big File

Initial advice is free!

Call me!

 

Sellerdeck accredited developer partner

Actinic accredited developer partner



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01323 872296. 07836 551000.
Email:

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