Privacy and Cookie Policy.
Call 01323 872296

 

This is the Privacy Policy of Graphicz Ltd

  1. I am Jonathan and I own Graphicz Ltd, The Studio, Sutton Drove Seaford BN25 3NH (“Graphicz”) and this is my privacy policy. This policy sets out how I handle your personal information if you’re a Graphicz customer or if you email enquiring about my services.
  2. When I say ‘I’, or ‘Graphicz’ it’s because that’s who I am and I own and run the website and the company.
  3. If I say ‘policy’ I’m talking about this privacy policy. If I say ‘user terms’ I’m talking about the rules for using my website.

The type of personal information I collect

  1. I collect certain personal information about visitors to my website and customers.
  2. The most common types of information I collect are your name and email address when you make an enquiry through the website. Google analytics data is collected through the website. I also collect personal information from customers with whom I have a working relationship. This information will include name, address, email address(es) and telephone numbers.

How I collect personal information

  1. I collect personal information directly when you provide it to me either by making an enquiry through the website or by telephoning me to enquire about my services.
  2. I collect your personal information when you provide it to me when you complete a newsletter signup form.

Personal information I collect about you from others

    1. I do not in general collect information about you from any other party.
    2. I do receive information about you if a colleague or business associate refers you to me. This will in general be your name and email address and telephone number.

How I use personal information

  1. I will use your personal information:
    1. To respond to your enquiry and to fulfil a contract or agreement between us.
    2. Where this is necessary for purposes which are in m, or third parties, legitimate interests. These interests include:
      1. operating the website and the business;
      2. providing you with services described on the website;
      3. responding to support requests, and helping facilitate the resolution of any disputes;
      4. updating you with operational news and information about my website, hosting and services e.g. to notify you about changes to software or hosting, server disruptions or security updates;
      5. carrying out technical analysis to determine how to improve the website, hosting and services I provide;
      6. managing my relationship with you, e.g. by responding to your comments or queries submitted to me by phone or by the website or asking for your feedback or whether you want to participate in a survey;
      7. managing my legal and operational affairs (including, managing risks relating to content and fraud matters);
      8. improving my products and services.
      9. providing general administrative and performance functions and activities
    3. Where you give me consent:
      1. providing you with marketing information about products and services which I feel may interest you; and
      2. customising my services, hosting and websites, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
    4. For purposes which are required by law.
    5. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When I disclose your personal information

  1. I will disclose personal information to the following recipients:
    1. authors of any items or services made available to you, so they can facilitate support and license validation;
    2. my professional advisers (lawyers, accountants, financial advisers etc;
    3. regulators and government authorities in connection with my compliance procedures and obligations;
    4. a purchaser or prospective purchaser of all or part of my assets or my business, and their professional advisers, in connection with the purchase;
    5. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
    6. a third party, in order to enforce or defend my rights, or to address financial or reputational risks;
    7. a rights holder in relation to an allegation of intellectual property  infringement or any other infringement; and
    8. other recipients where I are authorised or required by law to do so.

Where I transfer and/or store your personal information

  1. I am based in the United Kingdom so your data will be processed in the UK. I will not be sharing your data with anyone or any organisation outside the UK.

How I keep your personal information secure

  1. I store personal information on encrypted hard drives are managed by me and occasionally hard copy files that are kept in a secure location in the UK. Personal information that I store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How you can access your personal information

  1. You can access the personal information that I collect about you by contacting me directly. You can also instruct me to delete the information I hold about. To make an access or correction request please email or telephone me using the contact details at the end of this policy.

Marketing Choices regarding your personal information

  1. Where I have your consent to do so (e.g. if you have subscribed to one of my e-mail lists or have indicated that you are interested in receiving offers or information from me), I send you marketing communications by email about products and services that I feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
  2. You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies and Google analytics

  1. For more information about how I use cookies, Google analytics and similar technologies see our cookie policy below and for more general information on cookies, see http://www.allaboutcookies.org.
  2. When you visit my websites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity.

Information about children

  1. My website is not aimed at children under the age of 18 years and I offer no services to children under the age of 18 years, so if you are under 18 I ask that you do not use my websites or give me your personal information (if you are interested in websites and hosting, please ask your nearest responsible adult to use the website for you!) It’s the responsibility of parents or guardians to monitor their children’s use of my website.

Information you make public or give to others

  1. If you make your personal information available to other people, I can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user (such as a third party Author) whether via my website or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long I keep your personal information

  1. I retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want me to use your personal information or to provide you with my services, you can request that I erase your personal information. Please note that if you request the erasure of your personal information I will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information I retain will be handled in accordance with this Privacy Policy.

When I need to update this policy

  1. I will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
  2. When I do change the policy, I’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

How you can contact me

  1. If you have any questions about my privacy practices or the way in which I have been managing your personal information, please contact me, Jonathan Chappell, at Graphicz Ltd info@graphicz.co.uk or call 01323 872296.
  2. Thank you for reading this privacy policy, awareness is the best way to understand how your personal information is used and how to best manage it.

If you’re a user or visitor in the European Economic Area these rights also apply to you:

  1. For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), I am the ‘data controller’ of your personal information.

How you can access your personal information

  1. You are also entitled to ask me to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that I perform for the purposes of direct marketing, and, where I have asked for your consent to process your data, to withdraw this consent as more fully described below.
  2. These rights are limited in some situations – for example, I can demonstrate that I have a legal requirement to process your personal information. In some instances, this means that I may retain some data even if you withdraw your consent.
  3. Where I require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then I will not be able to manage our contractual relationship with you, or to meet obligations placed on me. In all other cases, provision of requested personal information is optional.
  4. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Both personal information and personal data have the same meaning in the context of this Privacy Policy. Graphicz Ltd Privacy Policy, effective date 25 May 2018

Cookies, Google analytics and similar technologies

I am Jonathan and I own Graphicz Ltd. This is some information about how I use cookies, Google Analytics and other similar technologies. As a part of our commitment to upholding a high standard of transparency in our Privacy Policy, I’ve created this guide to explain the tracking technologies I use on our sites.

Just to be clear, my website is www.graphicz.co.uk.

What are cookies, analytics, and similar technologies?

Typically, there are two types of tracking technologies I might use on our sites:

  1. Cookies: these aren’t the type you eat they’re actually a small data file sent from a server to your web browser or mobile device that is stored on your browser cache or mobile device. There are ways you can control your cookies preferences and set whether you want to accept or reject cookies (see what your options are below).
  2. Clear gifs, web beacons, web bugs: These are tiny graphics with a unique identifier similar in function to cookies, and are used to track the movements of web users between pages and websites. Unlike cookies, which are cached on a user’s computer, clear gifs, web beacons and web bugs are embedded invisibly on web pages and are about the size of a single pixel.
  3. Web analytics is the measurement, collection, analysis and reporting of web data for purposes of understanding and optimizing web usage. However, Web analytics is not just a process for measuring web traffic but can be used as a tool for business and market research, and to assess and improve the effectiveness of a website. Web analytics applications can also help companies measure the results of traditional print or broadcast advertising campaigns. It helps one to estimate how traffic to a website changes after the launch of a new advertising campaign. Web analytics provides information about the number of visitors to a website and the number of page views. It helps gauge traffic and popularity trends which is useful for market research.

What do I do with these technologies?

I use these tracking technologies for a few general purposes like:

  1. To allow our sites to function correctly.
  2. To understand how our sites are functioning and to inform any improvements in performance and our services.
  3. To enhance your experience on our sites and provide functionality that means for example you don’t have to re-enter your details each time you engage with our sites or to record what purchases you’ve made on our sites.
  4. To gather relevant data that helps us deliver marketing and advertising content relevant to your interests.

I might sometimes partner with third-party services who may use various tracking technologies to provide certain services or features on our sites, including targeted online marketing or relevant on-site messaging. These third-party services use cookies to anonymously collect data and allow them to recognize your computer or mobile device each time you visit any of our sites. No personally identifiable information is collected by these cookies. The anonymous data they collect is kept separate from the personal information about you as a user that I collect.

Your options when it comes cookies, web beacons and similar technologies

You can change your web browser’s settings to reflect your cookie preferences. Use these links to find out more information about cookie settings for these common browsers:

  1. Internet Explorer: http://windows.microsoft.com/en-US/windows7/Block-enable-or-allow-cookies
  2. Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
  3. Chrome: https://support.google.com/chrome/answer/95647?hl=en
  4. Safari: https://support.apple.com/en-us/HT201265

Also, you can opt out of third party advertising cookies at any time by visiting this page: http://www.networkadvertising.org/managing/opt_out.asp
Just keep in mind that if you disable cookies, web beacons and similar technologies there might be some functionality that will not work or not operate correctly on our sites.

If you have any questions about my privacy practices, please contact Graphicz Ltd at info@graphicz.co.uk or call 01323 872296

 

Registered in England. Company number 7226835

Registered office address: Winnington House, 2 Woodberry Grove, North Finchley, London, N12 0DR England


Website by Graphicz