How do I set up an email mailbox on my device or mail client
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Email Setup

Setting up your email on your devices

Whatever the device you will need

  • the email address
  • the username - this is always the FULL email address
  • password
  • and Mail Server

Incoming Mail Server and Outgoing Mail Server

Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.
So, for example, if your name is Jane and your domain name is thisismydomain.com and your pssword is password33:
User Name: jane@thisismydomain.com
Password: password33
Incoming Mail Server: mail.thisismydomain.com
Outgoing Mail Server: mail.thisismydomain.com

Secure SSL/TLS Settings (Recommended)
Username: jane@thisismydomain.com
Password: password33
Incoming Server: mail.thisismydomain.com
IMAP Port: 993 POP3 Port: 995
Outgoing Server: mail.thisismydomain.com
SMTP Port: 465
IMAP, POP3, and SMTP require authentication.
Select SSL/TLS

Your email passwords

You will have received your password when the email address was created for you.

If you cannot get emails working using the given settings go to your control panel at www.thisismydomain.com/cpanel replacing thisismydomain.com with your actual domain name of course.

Scroll down a little to emails and click to open. Here by each of your email accounts you can click Password and Authentication to set a new email password, there is even a password generator to help you.

Setting Up Email In Control Panel

You can check that the mailbox itself is working by directly accessing webmail at www.thisismydomain.com/webmail replacing thisismydomain.com with your actual domain name. If the email is working here and is not on your device you will need to recheck your settings. Remember the username is the full email address, the password is the one given to you for that email address and the mail server both incoming and outgoing is mail.thisismydomain.com where thisismydomain.com is your actual domain name. Use the port numbers as above and remember that you need to authenticate both incoming and outgoing emails


How do I set up a mailbox using IMAP on my device or mail client?

Our mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.
By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox.  For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices.
The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.
Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.
When selecting the account type, select IMAP.
Your User Name is your full email address.
Your Password is your mailbox password, which you can find in your eXtend Control Panel.
Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.
So, for example, if your name is Bob and your domain name is thisismydomain.com:
User Name: bob@thisismydomain.com
Password: password23
Incoming Mail Server: mail.thisismydomain.com

  • IMAP Port: 993


Outgoing Mail Server: mail.thisismydomain.com
In the Advanced Features for Outgoing Mail Server, there may be some additional settings that need changing.  Please make certain that:

  • You are using the default ports (465, 587)
  • You are using Password for Authentication

You may also use neon.cloudhosting.co.uk as the incoming and the outgoing mail server


How do I set up a mailbox using POP3 on my device or mail client?

Our mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.
By using a POP3 connection, you will be using one of the most common ways to connect mailboxes to systems, and you will be able to have your email on your phone, your tablet, your alternate web mail system, or your computer.
The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.
Your device or programs should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.
When selecting the account type, select POP3.
Your User Name is your full email address.
Your Password is your mailbox password, which you can find in your eXtend Control Panel.
Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.
So, for example, if your name is Jane and your domain name is thisismydomain.com:
User Name: jane@thisismydomain.com
Password: password33
Incoming Mail Server: mail.thisismydomain.com

  • POP3 Port: 995

Outgoing Mail Server: mail.thisismydomain.com

  • SMTP Port: 465

For the Outgoing Mail Server, make certain that you have checked that the server requires authentication.

You may also use neon.cloudhosting.co.uk as the incoming and the outgoing mail server

Notes:

  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
  • Outgoing mail is sent using SMTP.
  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.

See Also - from Krystal Support Knowledgebase Mail Client Setup


Setting up Microsoft Outlook on Apple iPhone and Android

This guide walks you through setting up an email account in the Microsoft Outlook app - the process is virtually identical for iPhone, iPad and Android. The screenshots in this guide are from an iPad.

You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article, you may need the Manual Settings for your mailbox.


Setting up Mail on an iPhone or iPad

This guide walks you through setting up email on your Apple iPhone using the Mail app.

This article assumes that you have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you will need the Manual Settings for your mailbox.


Setting up Microsoft Outlook (Windows)

This guide walks you through setting up an email account in the Microsoft Outlook email client on your Window PC or Laptop.

You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.


Setting up Microsoft Outlook (Apple Mac OSX)

This guide walks you through setting up an email account in the Microsoft Outlook email client on your Apple Mac.

You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.


Setting up email on an Apple Mac using Mail

This guide walks you through setting up an email account on your Apple Mac using the Mail program. You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.


Setting up Mozilla Thunderbird

This guide walks you through setting up an email account in Mozilla Thunderbird.

You should have already configured a mailbox within a Krystal cPanel account. To carry out the instructions in this article you may need the Manual Settings for your mailbox.


Configure your email client

This document will guide you through obtaining all the details you'll need to configure most email clients. We've also included some more detail on IMAP, POP and SMTP for those interested in knowing more!

This article assumes you using email accounts created within your cPanel hosting. We have a guide that walks you through Adding a new cPanel email account.

We support both POP and IMAP email accounts - these are the most common protocols for receiving email. We only support secure connections (SSL/STARTTLS).

There are other guides on setting up specific mail clients above on this page and suggest you check to see whether we have a guide specific to your email client before following this guide.


Krystal Hosting KB

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