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How do I set up a mailbox using IMAP on my device or mail client?

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.
By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox.  For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices.
The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.
Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.
When selecting the account type, select IMAP.
Your User Name is your full email address.
Your Password is your mailbox password, which you can find in your eXtend Control Panel.
Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.
So, for example, if your name is Bob and your domain name is thisismydomain.com:
User Name: bob@thisismydomain.com
Password: password23
Incoming Mail Server: mail.thisismydomain.com
Outgoing Mail Server: mail.thisismydomain.com
In the Advanced Features for Outgoing Mail Server, there may be some additional settings that need changing.  Please make certain that:

  • You are using the default ports (25, 465, 587)
  • You are not using Secure Sockets Layer (SSL)
  • You are using Password for Authentication

How do I set up a mailbox using POP3 on my device or mail client?

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.
By using a POP3 connection, you will be using one of the most common ways to connect mailboxes to systems, and you will be able to have your email on your phone, your tablet, your alternate web mail system, or your computer.
The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.
Your device or programs should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.
When selecting the account type, select POP3.
Your User Name is your full email address.
Your Password is your mailbox password, which you can find in your eXtend Control Panel.
Your Incoming Mail Server and Outgoing Mail Server are both mail.[domain], where you replace [domain] with your domain name.
So, for example, if your name is Jane and your domain name is thisismydomain.com:
User Name: jane@thisismydomain.com
Password: password33
Incoming Mail Server: mail.thisismydomain.com
(Try using Port: 110 for incoming)
Outgoing Mail Server: mail.thisismydomain.com
(Try using Port: 587 for outgoing)
For the Outgoing Mail Server, make certain that you have checked that the server requires authentication.
Please do not tick encrypted connection SSL and do not tick Secure Password Authentication SPA.


How can I use SSL/TLS for email security?

If you need or wish to use SSL/TLS (secure ports) for email security on hosting provided by me, or by Heart Internet you must specify the exact nameserver name.

The mailserver given to you whan you start a hosting account is usually mail.yourwebsite.co.uk. This mailserver is mapped to a mailserver specific to your hosting account called mailxxx.extendcp.co.uk where xxx is a numeric value. It is this value that must be used when settings up an email address using SSL/TLS and it can be supplied to you bay emailing info@graphicz.co.uk

The incoming / outgoing mailserver must be set as mailxxx.extendcp.co.uk because, as the connection is to be made securely, the exact mailserver needs to be specified.

The ports that you should use for the secure connection are:
SSL/TLS encrypted IMAP uses port 993.
SSL/TLS encrypted POP uses port 995.
SSL/TLS encrypted SMTP uses port 465.


How do I set up an Exchange mailbox on my device or mail client?

The way that your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.
Your device or program should have detailed information on how to add and set up Exchange mailboxes onto the system, but there are general pieces of information you need to complete the process.
When selecting the server settings, please make certain that you select Microsoft Exchange as the server type and cluster1.exchange.outitgoes.com as the server name.
Your User Name will be your full email address and your mailbox password will be the password you generated when you created the account.
If you need Exchange Proxy settings, use cluster1.exchange.outitgoes.com as the URL and NTLM Authentication as the settings.  Then use msstd:*.exchange.outitgoes.com as the proxy server that your system can connect to.


See Also

Setting up: IMAP/POP3 mailbox in Outlook – Heart Internet

Setting up IMAP POP3 mailbox in Outlook Heart Internet

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