The operating system is not presently configured to run this application.

After a recent Windows update customers are reporting being unable to open their Sellerdeck software. 

This is how to resolve this. 

It is a ‘Windows Update’ problem rather than a SellerDeck issue.

See this article: –

https://www.arclab.com/en/kb/sql/odbc-driver-access-unable-to-load-odbcji32-dll.html

Although the site is configured to use ACE ODBC rather than Jet, unfortunately Crystal Reports 8.5 requires Jet and it is probably the initialization of the reporting engine that encounters the error.

Ensure the software is closed then I suggest trying the following in this order to fix the problem:-

Run Windows Update

 Install the latest Jet drivers for Win10 from

https://www.microsoft.com/en-us/download/details.aspx?id=13255

Download and run ‘AccessDatabaseEngine.exe’ (not the x64 file)

It may also be neccessary to do this:

To do a manual install of Visual C++ Redistributable for Visual Studio 2012 Update 4.

https://www.microsoft.com/en-us/download/details.aspx?id=30679

Once you have done this, run the installation files for the software again.

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